Power and Hardware

If you are having power or hardware issues, review the recommendations related to the following topics:

Encoder does not power on, powers on briefly, or shuts down unexpectedly.

If any of these issues occur, there may be an issue with your power supply.

Ensure that you are using the AC power cord and power supply provided with the unit. Any power supply shipped with the unit is to be used only with that product. Haivision supplied power supplies are not for general use.
Ensure that the power source/outlet is not experiencing interruptions.

Difficulty powering down the encoder from the unit.

There is no power switch on the Makito FX appliance. The power is automatically on when the unit is plugged in. When using the AC/DC power adapter, the power supply cord is used as the main disconnect device.

Device appears unresponsive during startup, or shows signs of electrical damage.

Ensure that the AC socket outlet is located near the equipment and is easily accessible.
Be sure to connect the power supply to the unit first, before connecting to the AC source. This helps prevent damage to both the Makito FX and the power supply.

The encoder is exhibiting A/V connection or synchronization issues.

Ensure that you are using an HD video-capable RG-6 coaxial cable (such as the Belden 1694A) up to 300 feet. Otherwise, the video signal may be too attenuated.
Ensure that you are not exceeding the device ingest capacity. The Makito FX Encoder can ingest 4K signals from either the HDMI input or the SDI input, but not both at the same time.
If you are using the HDMI input, ensure that you are not inputting HDCP content.

The encoder is exhibiting issues with the network port/connection.

The encoder is showing signs of overheating, causing bad performance.

Although the chassis is semi-ruggedized, you should still keep the unit in a cool, well-ventilated environment to ensure optimized performance. Recommended operating temperature is between 0 °C (32 °F) and 50 °C (122 °F).

Difficulty rack mounting the unit.

To mount the MFX on a standard 22.86cm (19") rack, use either a single left bracket or single right bracket. The unit is lightweight and does not require brackets on both sides.