Network and Preset Configuration

Review these recommendations if you are having any issues with the following topics:

General

After enabling services, the encoder’s performance worsens.

Having too many services enabled at once can slow down the encoder, enable only required network services to optimize performance.

Network access behaves differently than expected after adding a new network source.

When new community or user network permissions are configured, they be added to existing permissions rather than replacing them, resulting in broader access than expected. See nmcfg to check whether your current network source is combined or replaced.

I can’t access the web interface using the encoder’s IP address.

To access the web interface, your computer must be in the same IP address range (subnet) as the encoder. After accessing the encoder, you can change its IP address and then change your computer's IP address back.

Dropped connection after disabling IPv4.

If you are connecting to the Makito X Series through an IPv4 connection, disabling the IPv4 interface will drop your connection. You will need to reconnect using IPv6 or the serial interface (if available).

Slow DHCP server at client site.

To improve DHCP server speed, you can adjust the DHCP Client Retries and Timeout options from the CLI using the ipconfig command. Try increasing the Timeout value, and/or increasing the DHCP Client Retries in order to circumvent issues caused by the unit booting before obtaining a valid DHCP address.

The Quality of Service (QoS) settings are not behaving as expected.

This may occur if you are using DiffServ or DSCP values. Instead, you must use a Type of Service (ToS) precedence value. For example, AF41 or DSCP 34 becomes ToS 136. For more information, see RFC2474.

I am seeing issues with my Voice / IP Telephony systems.

Ensure that your ToS settings are not interfering with Voice over IP systems, or any other equipment that may reside on your network. For example, when the ToS value for a stream is set to 0xB8, it can interfere with some third party systems.

Presets do not include System Administration (e.g., Network) or Security settings.

Configuration changes are lost after signing out, rebooting, or power loss

If this has occurred, you may have disabled the preset Auto-save function. Preset Auto-Save is enabled by default to prevent loss of configuration settings, but if you have disabled this feature, you will have to manually save your preset configurations. To check your Auto-save settings, go to the Device Presets dropdown > Manage Presets.

There is an amber warning indication next to the Device Presets dropdown.

If an amber warning indication has appeared next to the Device Presets dropdown, this indicates that there are unsaved configurations. This can only appear if Auto-Save is disabled.

Unsaved configuration warning appears when importing a new preset.

If Auto-Save is disabled upon import of a new preset with unsaved changes, you will receive an unsaved configuration warning. You may choose to Cancel the import, Import without Save (to import without saving the imported settings now), or Save and Import (to manually save the imported settings now).