Makito FX Encoder FAQs

Getting Started

What should come with my Makito FX?

The Makito FX Unit (either HDMI or DisplayPort)
Rack Mount brackets (already attached to the MFX unit)
A 12VDC AC-DC Power Adaptor with the Conxall 3-pin Connector

What PSU does the Makito FX use?

The Makito FX uses the P-292-PS-I Power Supply Unit. The Makito X and X4 Encoders also use the same unit.

Streaming

Why is my FX Encoder detecting an incorrect signal from the HDMI input?

If your encoder is not recognizing the proper input signal, it could be an issue with the cable, or with the source content. You should try:

Changing the HDMI cable. The quality of HDMI cables varies, and some are even unable to properly carry HDMI 2.0 signals. If you think this might be the case, switch to a better quality cable.
Enable HDCP. If you are transmitting HDCP-secured content, ensure that HDCP is enabled on your encoder. To enable HDCP go to Streaming > Video Encoders > Settings.

What is the maximum stream throughput for the Makito FX?

The Makito FX’s max stream throughput is 100Mbps for CBR and 120Mbps for VBR.

Why does my stream output stop when I change the Network Interface?

One of your networks may be disconnected. If you are changing the Network Interface on an existing stream, ensure that both Interfaces (eth 0 and eth 1) are connected to the internet.

Why is there a discrepancy between my actual transcode output and the transcode output that I have configured?

Makito encoders provide frame decimation, not transcoding or full frame rate conversion. For example, if you have selected 30fps as your output when your source’s input frame rate is 59.94fps, the encoder will output precisely half that rate, which is 29.97fps instead of 30fps.

What is the acceptable range of voltage at which that Makito FX can operate?

Each blade runs at 12 VDC Nominal, or 18W, and maximum voltage range is TBD – Range????

Administration & Security

Why am I being prompted to change my password?

You may be prompted to change your password if:

You are a new user who is signing in for the first time.
An administrator has changed your previous password.
You have exceeded your password expiration date (set by an administrator under Security > Policies).

What are the password requirements?

Password requirements differ depending on the password quality requirements set by your administrator.

Basic password quality requires:

A minimum password length

Strong password quality requires:

A minimum password length
A minimum number of uppercase letters
A minimum number of digits (numbers)
A minimum number of symbols

Requirement minimums are set by your administrator, and can be reviewed by going to Security > Policies.