Signing in to Your Gateway

Important

After the VM starts, it may take up to 3 minutes for all services to launch, the HMG/HSG sign-on screen to appear, and sign-on to be possible. Please be patient if sign-on fails initially.

Accessing the Web Interface

Note

Internet Explorer is no longer supported. We recommend using Microsoft Edge or Google Chrome.

1. On the VM details page, scroll down to the Network Interfaces section and copy the External IP address.

   

2. Open a web browser, and enter the External IP Address from the previous step. A message may appear warning that the connection to the server is untrusted. This is normal, and you can safely continue.

3. Sign in to the Web Interface, using the haiadmin username and password. (By default, the password is the Instance ID of the virtual server. See Step #10 in Creating a Virtual Server.)

   

Tip

The Instance ID is the initial password for all user accounts.

4. Click the Sign In button. 

5. For BYOL instances, a License Required modal appears. See Licensing Your Server to obtain a license.

   

For more details, refer to Signing into the Web Interface in the User's Guide.

Accessing the Server via SSH

You can log in to virtual server's Secure Shell (SSH) by using an SSH public key. Create the key pair using your preferred method, then follow the instructions below.

Note

The Console UI is not available for Gateway Cloud instances.

1. To add the SSH public key to the instance, go to the VM details page and click the

   

   Edit button.
   

2. Scroll to the SSH Keys section and click + Add Item button.

   

3. Paste the SSH public key and click the Save button.

4. In a terminal window, enter the following command:
   ssh -i <private-key_rsa> hvroot@<public-ip-address>

The shell appears.