Getting a Report File
The Haivision support team may ask that you email a Report File to help them in investigating any unexpected behaviors. To generate a report from the Unit Panel or from the Web Interface, see the tabs below:
From the Home screen, tap
until the Advanced Settings menu appears.Tap
> Generate Report.Tap the GENERATE REPORT button.
A report is generated. It is accessible from the Web Interface. See the Settings menu to download the Report file.
In the sidebar, click Settings.
Click the Reports tab.
Click the Generate button to create a new report.
After the report is generated, click the
icon next to the new report to download it.The report file (
.bin) is downloaded by your browser.Attach the
.binfile to an email in which you explain the issue you are facing and send it to our support team via the Haivision Support Portal.