Preliminary Steps

This topic describes the preliminary steps before upgrading Command 360 or CineNet to Command 360 4.5.

Links to relevant documentation are included where applicable.

Note

• The process will differ if the system has a Manager appliance, or the upgrade is from CineNet to Command 360.

• Dual operating systems in the same system are not supported. In other words, if your appliances are on Windows 10 but you introduce a new appliance that is on Windows 11, all appliances must be upgraded to Windows 11.

1. Understand the upgrade process, estimated downtime, and features/workflows that do not correlate in Command 360.

2. If necessary, make any network firewall modifications.

3. Obtain software license keys and hard drives:

   • Windows 10 LTSC 2021 license for CineNet to Command 360 upgrades.

     • If upgrading a Command 360 appliance, the existing Windows 10 LTSC license can be reused. A new Windows 10 LTSC license is necessary for any CineNet to Command 360 upgrade.

   • Macrium LTSC license. The MAC address from each appliance is needed to obtain a Macrium license. You need one license for each Site/Command 360 Manager, Alpha FX video processor, and CineAgent appliance.

   • Command 360 Pro/Elite license. Most Command 360 systems already have a compliant license. Best practice in this case is to relicense. Command 360 Standard and Device Control Lite licenses will not function properly.

   • Appliance hard drives. The ISO process will not function if the device has less than 500 GB. CineMassive and some older Haivision CineAgent 4 appliances require a hard drive upgrade.

4. Obtain two USB drives with at least 25 GB of storage.

   1. Create BIOS drive

   2. Create Windows/Command 360 ISO drive

Important

• You cannot use the same drive for both BIOS and ISO processes.

• Do not clone USB drives. Create a new ISO with Rufus.