Alarm Messages

Message	Explanations / Possible solutions
Authentication failed	Check username and password entered for the Destination profile used. Ensure you use a StreamHub for which AES is not activated.
Bad video synchronization	Check that the video cable(s) are properly connected to the camera and to the unit. On the Web Interface, check that the video input standard is properly identified.
Can’t write to SD card	Make sure that the SD card is operational.
Connection to server failed (max devices reached)	There are no more available channels on the server to connect a unit. Select another receiver (see Adding a Destination Profile).
Connection to input closed by server	The unit has been disconnected from the server by the user of the StreamHub.
Connection lost	The unit has been disconnected from the Internet Network. Check your internet connection.
Connection not authorized for this product	The unit tries to connect to a receiver's channel not available for this type of product. Edit the profile to connect to the receiver in the settings of the unit: select another channel (see Adding a Destination Profile).
Error: check server profile	The destination profile is not configured properly (see Adding a Destination Profile).
Failed to connect to the server	The bandwidth is not sufficient to connect to the server (StreamHub / Manager / Hub 360). Wrong IP address or port set for the StreamHub / Manager / Hub 360. Check that destination profile settings are properly configured. Try to unselect the destination profile and re-select it.
H.265/HEVC Recording is not supported / No HEVC recording	Use another Record profile that uses another codec.
Live in H.264/AVC Recording not supported / No H.264 recording	Use another Record profile that uses another codec.
Max number of audio channels exceeded (PRO4 multi-encoding only) / Max audio channels (PRO4 multi-encoding only)	When using a PRO4 multi-encoding mode, only 16 audio channels can be used in total (maximum 4 audio channels per encoder). You can reduce the number of audio channels used per encoder.
Missing audio signal on SDI / HDMI	If the source should embed audio signals, please check the camera settings. Check that the source set in the video settings corresponds to the actual video input.
Missing signal on SDI / HDMI	Check that the source set in the video settings corresponds to the actual video input.
No destination profile selected	Make sure to have a Destination profile selected. If you have no Destination profile configured, please see Adding a Destination Profile.
No interface connected	Check that the network interfaces of the unit are enabled. Check that the SIM card is identified and that the modem is properly connected to network. Check the Ethernet cable.
No Record profiles selected / No Record profile	Make sure a Record profile is selected.
No SD card is detected / No SD card	Make sure that the SD card is propely inserted in the unit.
No StreamHub available	Call the MCR. Make sure to have a StreamHub connected to the Manager / Hub 360 and with an input available.
Receiver not defined	Please see Adding a Destination Profile.
Record not supported during low latency Live. (PRO 4 only) / No recording with ULL	Make sure that the Record profile selected is not set with a Ultra Low Latency (ULL).
Same codec required for simultaneous Live and Record / Codecs must match	Make sure that Codecs used for Record and Live profiles are matching.
SD card is locked	Unlock the SD card inserted into the unit.
SD card is locked / SD card locked	Unlock the SD card inserted into the unit.
Simultaneous Live and Recording in H.265/HEVC not supported / No Live + Rec in HEVC	Make sure that Live or Record profiles used are not both set with a H265/HEVC codec.
The SD card is full / SD card full	Delete some content or empty the SD card.
UHD Recording is not supported during UHD Live (PRO4 only) / No Live + Rec in UHD	When using an UHD source , Live and a Record cannot be performed at the same time.