Alarm Messages

Message	Solutions
SD card is locked	Unlock the SD card inserted into the unit.
Receiver not defined	Please see Adding a Destination Profile.
Bad video synchronization	Check that the video cable(s) are properly connected to the camera and to the unit. On the Web Interface, check that the video input standard is properly identified.
Connection to receiver failed	Edit the profile to connect to the receiver in the settings of the unit: select another channel or select the Auto-connect option (see Adding a Destination Profile.
Receiver not available	Call the MCR. Make sure that the StreamHub is turned on and reachable.
No interface connected	Check that the network interfaces of the unit are enabled. Check that the SIM card is identified and that the modem is properly connected to network. Check the Ethernet cable.
Failed to connect to the server	The bandwidth is not sufficient to connect to the server. Wrong IP address or port set for the StreamHub. Check that destination profile settings are properly configured.
Authentication failed	Check username and password entered for the Destination profile used. Ensure you use a StreamHub for which AES is not activated.
Connection to server failed (max devices reached)	There are no more available channels on the server to connect a unit. Select another receiver (see Adding a Destination Profile).
Connection to server failed (Invalid license / expired license / no license found)	The license applied on the server is invalid, expired or there is no license applied on the server. You cannot connect the unit to this server until a valid license is applied on the server.
Connection to input closed by server	The unit has been disconnected from the server by the user of the StreamHub.
Connection lost	The unit has been disconnected from the Internet Network. Check your internet connection.
Connection not authorized for this product	The unit tries to connect to a receiver's channel not available for this type of product. Edit the profile to connect to the receiver in the settings of the unit: select another channel (see Adding a Destination Profile).
Error: check server profile	The server profile is not configured properly (see Adding a Destination Profile).
Web UI: The SD card is full Unit Panel: SD card full	Delete some content or empty the SD card.
Web UI: SD card is locked Unit Panel: SD card locked	Unlock the SD card inserted into the unit.
Web UI: No SD card is detected Unit Panel: No SD card	Make sure that the SD card is propely inserted in the unit.
Web UI: Codecs of Live and Record profiles must match Unit Panel: Codecs must match	Make sure that Codecs used for Record and Live profiles are matching.
Web UI: Make sure that Codecs used for Record and Live profiles are matching. Unit Panel: Can’t write to SD card	Make sure that the SD card is operational.
Web UI: UHD Recording is not supported during UHD Live (PRO4 only) Unit Panel: No Live + Rec in UHD	When using an UHD source , Live and a Record cannot be performed at the same time.
Web UI: Max number of audio channels exceeded (PRO4 multi-encoding only) Unit Panel: Max audio channels (PRO4 multi-encoding only)	When using a PRO4 multi-encoding mode, only 16 audio channels can be used in total (maximum 4 audio channels per encoder). You can reduce the number of audio channels used per encoder.
Web UI: No Record profiles selected Unit Panel: No Record profile	Make sure a Record profile is selected.
Web UI: Simultaneous Live and Recording in H.265/HEVC not supported Unit Panel: No Live + Rec in HEVC	Make sure that Live or Record profiles used are not both set with a H265/HEVC codec.
Web UI: Live in H.264/AVC Recording not supported Unit Panel: No H.264 recording	Use another Record profile that uses another codec.
Web UI: H.265/HEVC Recording is not supported Unit Panel: No HEVC recording	Use another Record profile that uses another codec.
Web UI: Record not supported during low latency Live. (PRO 4 only) Unit Panel: No recording with ULL	Make sure that the Record profile selected is not set with a Ultra Low Latency (ULL)

NOTES :
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propositions d solutions à valider avec developpement